IMPORTANT INFORMATION

Dear

Jaguar Land Rover Limited is providing a no-charge Customer Satisfaction Programme to owners of 2005 to 2013 model year Range Rover Sport and 2005 to 2015 model year Discovery vehicles.

Reason for this programme

Jaguar Land Rover Limited has contacted us to make us aware of a potential quality concern with detachable “Quick Release” towing equipment that may be used on your vehicle. The Driver and Vehicle Standards Agency have, following several investigations into excessive wear of detachable towbars used on Range Rover Sport and Discovery 3 and Discovery 4 vehicles, requested a communication be sent to all owners highlighting the importance of using the installed tow equipment correctly and to ensure the correct tow equipment is installed based on towing needs. Should the detachable towbar be incorrectly used, owners can experience premature and excessive wear. Should the signs of deterioration not be detected during the course of insertion of the tow ball, it is possible that the tow ball may detach unexpectedly. If a detachable towbar is used for towing with excessive nose loads, or for commercial towing, or the towbar is not removed when not in use, it can lead to premature and excessive wear of the detachable towbar within the rear crossmember mounting.

What your Land Rover authorised repairer will do

Inspect the condition of the tow equipment using a gauge special tool. Where the gauge indicates excessive wear, install heavy duty multi-height towbar equipment. A handbook supplement should be placed in the vehicle literature pack. The rework action will be undertaken on your vehicle at no charge to you, under the terms of this programme.

How long will it take?

The time to repair your vehicle is approximately one hour. However, due to service scheduling requirements, your vehicle may be required for a longer period of time.

What we are asking you to do

Call us or your preferred Land Rover authorised repairer without delay, quoting your Vehicle Identification Number (located at the beginning of this letter) and vehicle registration number. Ask for a service date and whether parts are in stock for Customer Satisfaction Programme. If you do not have an authorised repairer, please access www.landrover.co.uk or www.landrover.com for authorised repairer addresses, directions and contact details.

If your Land Rover authorised repairer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week after ordering.

When you bring your vehicle in to the Land Rover authorised repairer, please show this letter to the authorised repairer. If you misplace this letter, your authorised repairer will still do the work, free of charge.

If you have concerns...

If you have trouble getting your vehicle repaired promptly and without charge, please contact your authorised repairer's Service Manager for assistance.

If you still have concerns, please contact the Jaguar Land Rover Limited Customer Relationship Centre and one of our representatives will be happy to assist you.

Thank you for your attention to this important matter.


Yours sincerely

Andrew West Land Rover Customer Service Director