| Q421- Oil Pump Failure **JLR RECALL** |
Vin Range: LD405037 - LD443988
As follows:
Quote:
A concern has been identified on a number of 2012 - 2013 model year Defender vehicles where the low oil pressure warning indicator will remain illuminated after initial ignition on indicator check, flash on and off, or illuminate while driving. This warning indicates a potential failure in the lubrication system.
Engine damage will occur if this warning is ignored.
A concern has been identified on a number of 2012 - 2013 model year Defender vehicles where the low oil pressure warning indicator will remain illuminated after initial ignition on indicator check, flash on and off, or illuminate while driving. This warning indicates a potential failure in the lubrication system.
Engine damage will occur if this warning is ignored.
Quote:
IMPORTANT INFORMATION
Dear
Jaguar Land Rover Limited is providing a no-charge Customer Satisfaction Programme to owners of 2012 and 2013 model year Defender vehicles.
Reason for this programme
Jaguar Land Rover Limited has contacted us to make us aware of a potential quality concern with your vehicle. It is possible that the low oil pressure warning indicator will remain illuminated after initial ignition on indicator check, flash on and off, or illuminate while driving. This warning indicates a potential failure in the lubrication system. If you experience this warning, stop as soon as safety permits and switch off the engine. Seek qualified assistance before turning on the engine. Engine damage will occur if this warning is ignored.
What your Land Rover authorised repairer will do
Your vehicle will require the replacement of the oil pump, oil sump, oil pickup pipe, oil pump outlet pipe and oil filter . The rework action will be undertaken on your vehicle at no charge to you, under the terms of this programme.
How long will it take?
The time to repair your vehicle is approximately one and a half hours. However, due to service scheduling requirements, your vehicle may be required for a longer period of time.
What we are asking you to do
Call us or your preferred Land Rover authorised repairer without delay, quoting your Vehicle Identification Number (located at the beginning of this letter) and vehicle registration number. Ask for a service date and whether parts are in stock for Customer Satisfaction Programme. If you do not have an authorised repairer, please access www.landrover.co.uk or www.landrover.com for authorised repairer addresses, directions and contact details.
If your Land Rover authorised repairer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week after ordering.
When you bring your vehicle in to the Land Rover authorised repairer, please show this letter to the authorised repairer. If you misplace this letter, your authorised repairer will still do the work, free of charge.
If you have concerns...
If you have trouble getting your vehicle repaired promptly and without charge, please contact your authorised repairer's Service Manager for assistance.
If you still have concerns, please contact the Jaguar Land Rover Limited Customer Relationship Centre and one of our representatives will be happy to assist you.
Call: 0370 850 8447 or (enter telephone number) or (enter telephone number), Office hours: Monday-Friday: 8:30AM - 5:30PM or (enter working days and times).
Thank you for your attention to this important matter.
IMPORTANT INFORMATION
Dear
Jaguar Land Rover Limited is providing a no-charge Customer Satisfaction Programme to owners of 2012 and 2013 model year Defender vehicles.
Reason for this programme
Jaguar Land Rover Limited has contacted us to make us aware of a potential quality concern with your vehicle. It is possible that the low oil pressure warning indicator will remain illuminated after initial ignition on indicator check, flash on and off, or illuminate while driving. This warning indicates a potential failure in the lubrication system. If you experience this warning, stop as soon as safety permits and switch off the engine. Seek qualified assistance before turning on the engine. Engine damage will occur if this warning is ignored.
What your Land Rover authorised repairer will do
Your vehicle will require the replacement of the oil pump, oil sump, oil pickup pipe, oil pump outlet pipe and oil filter . The rework action will be undertaken on your vehicle at no charge to you, under the terms of this programme.
How long will it take?
The time to repair your vehicle is approximately one and a half hours. However, due to service scheduling requirements, your vehicle may be required for a longer period of time.
What we are asking you to do
Call us or your preferred Land Rover authorised repairer without delay, quoting your Vehicle Identification Number (located at the beginning of this letter) and vehicle registration number. Ask for a service date and whether parts are in stock for Customer Satisfaction Programme. If you do not have an authorised repairer, please access www.landrover.co.uk or www.landrover.com for authorised repairer addresses, directions and contact details.
If your Land Rover authorised repairer does not have the parts in stock, they can be ordered before scheduling your service date. Parts would be expected to arrive within a week after ordering.
When you bring your vehicle in to the Land Rover authorised repairer, please show this letter to the authorised repairer. If you misplace this letter, your authorised repairer will still do the work, free of charge.
If you have concerns...
If you have trouble getting your vehicle repaired promptly and without charge, please contact your authorised repairer's Service Manager for assistance.
If you still have concerns, please contact the Jaguar Land Rover Limited Customer Relationship Centre and one of our representatives will be happy to assist you.
Call: 0370 850 8447 or (enter telephone number) or (enter telephone number), Office hours: Monday-Friday: 8:30AM - 5:30PM or (enter working days and times).
Thank you for your attention to this important matter.
This recall consists of: Replace the oil pump, oil sump, oil pickup pipe, oil pump outlet pipe, oil filter & refill with new oil
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